Refund Policy

Last Updated: 1st January 2024

At OZIM Stores, we want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Refund Eligibility:

a. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

b. The item must be returned within [insert number] days of the purchase date.

c. Certain products such as perishable goods, personalized items, and digital downloads are exempt from being returned for a refund.

2. Refund Process:

a. To initiate a refund, please contact our customer service team at sales@ozimstores.com to request a return authorization.

b. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

c. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

3. Return Shipping:

a. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

b. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact us immediately at sales@ozimstores.com with details of the product and the defect or damage.

b. We will provide instructions on how to return the item for a replacement or refund.

5. Late or Missing Refunds:

a. If you haven’t received a refund yet, first check your bank account again.

b. Then contact your credit card company, as it may take some time before your refund is officially posted.

c. If you’ve done all of this and you still have not received your refund, please contact us at sales@ozimstores.com

6. Contact Us:

a. If you have any questions or concerns about our refund policy, please contact us at sales@ozimstores.com

By making a purchase on OZIM Stores website, you agree to abide by this refund policy.